SaaS, customer communication

Multi-channel customer communication platform

Synvero is a customer communication product in development. It brings messages from several channels into a shared inbox, with assignment, notes, saved replies and tools to help teams manage their conversations.

Services: Custom software, AI systems, Cloud and operations
Client or product: Synvero, a Tekniikkatie product
Project stage: In development

Taking on new projectsFI · DE · EGest. 2022

Inside the product

Interactive preview with example data. It illustrates the interface; it is not a live customer account.

Daniel Mensah Email

Hello, our foundation is reviewing local partners for a food-security grant this year. Could you share how many families the Thursday meal reaches, and your safeguarding policy? Best, Daniel

10.58

Synvero shared inbox · interactive preview with fictional contacts

Analytics

How much is coming in, how fast it is answered, and who is carrying it.

Right now

32Open

4Waiting on customer

6UnassignedNobody has picked these up

0OverdueOpen and unanswered for a day

7 days Europe/Helsinki

28New conversations

24Resolved

52mAvg first response

2hAvg resolution

3Active agents

11AI requests

Message volume

Received Sent

19 Septpeak 1325 Sept

Channels

Website8 · 29%
WhatsApp6 · 21%
SMS4 · 14%
Messenger4 · 14%
Instagram4 · 14%
Email2 · 7%

Team workload

MemberRepliesResolvedFirst responseLaura Salo191241mNora Lind14958mOmar Farouk631h 10m

Synvero analytics · interactive preview with sample figures

Reports

A closed account of a finished period. Generated once and never changed afterwards.

2026-09-18 → 2026-09-24 · Europe/Helsinki

Written by AI

The week brought 28 new conversations, mostly from the website and WhatsApp. Resolution time improved to about two hours. Volunteer questions rose after the weekend event; a saved reply for them would save time.

Every number is quoted from the figures in this report. Observations are suggestions, not findings.

41Conversations handled

28New

24Resolved

52 minAvg first response

Synvero reports · interactive preview with sample figures

Team

Who is in this workspace, and what each person is carrying.

Laura Salo · youlaura@example.orgOwner312Today

Nora Lindnora@example.org29Today

Omar Faroukomar@example.org121Yesterday

Elias Kochelias@example.org00Never signed in

Invitations

Invite someone and pass the link on however you already talk to them.

Nobody is waiting to join.

Synvero team · interactive preview with fictional people

The challenge

When customers use different channels, teams need a way to keep track of the conversation and who is handling it. Synvero is being developed to bring that work into one shared workspace.

What we did

The platform combines a shared inbox with channel connections, workspace permissions and background processing. The development scope includes conversation assignment, automation rules, reporting and AI assistance for summaries and reply suggestions. These suggestions are intended for the team to review.

Features and scope

Shared inbox with assignment, tags and internal notes
Channel connections for messaging, email and SMS
Reply suggestions and conversation summaries for review
Automation and reporting tools in development

Contact

Start a conversation.

Tell us what you are working on and where you need help. You do not need a finished specification to start the conversation.

Emailinfo@tekniikkatie.fi
Phone+358 44 989 9939